Refund Policy for OakMarshland
Last Updated: March 20, 2023
Welcome to OakMarshland, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. This Refund Policy outlines the conditions under which a refund may be issued for items purchased through our website oakmarshland.sbs.
Cancellation Policy
If you wish to cancel your order, you can do so within 10 minutes of having placed it by contacting us at +44 20 7946 0958. If your order has not been prepared, we will cancel it and issue a full refund in the original payment method.
Quality Concerns
We take pride in the quality of our products. However, if you find that our food does not meet your satisfaction, please contact us immediately at +44 20 7946 0958. We will require a description of the issue and, if possible, photographic evidence. After review, we may issue a partial or full refund, or offer a discount or voucher for future purchases.
Wrong or Incomplete Orders
If you receive an order that is incorrect or incomplete, please call us at +44 20 7946 0958 within 24 hours of receiving your order. Depending on the issue, we may offer a redo of the order, a future order discount, or a full or partial refund.
Non-Delivery
In the unlikely event that you do not receive your order, please contact us so we can investigate. If we are at fault, we will provide a full refund or offer to remake and resend your order at no additional cost to you.
Refund Processing
Once approved, refunds will be processed within 3-5 business days and credited back to the original payment method. The time it takes for the refund to appear on your account may vary depending on your card issuer's policies.
Gift Cards and Promotions
Gift cards, promotional vouchers, and discounts cannot be exchanged for cash and are non-refundable. However, we will honor the value of these for any available products within the validity period.
Changes to Refund Policy
OakMarshland reserves the right to modify this Refund Policy at any time. We recommend you review this page periodically for any changes. Your continued use of the website and service after any change in this Refund Policy will constitute your acceptance of such changes.
Contact Information
If you have any questions regarding our Refund Policy, please do not hesitate to contact us at +44 20 7946 0958.